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| Q: How do I place an order if I do not live in the US or Canada? |
| A: We only ship to US, Canada and APO/FPO addresses. If you live outside of the US or Canada, you can still place an order with us. Our checkout process does not allow International billing but you can still place an order by using the Google Checkout option. Simply create a Google Checkout account and choose "Google Checkout" during our checkout process. If you have any questions, do not hesitate to contact us.
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| Q: How do I place multiple orders going to different addresses? |
A: You can place your bulk order three different ways:
1. Submit the first order, click "continue shopping" or any menu item, add what basket you would like to order next, step through the process, when it asks you to verify the addresses, click "Modify" to change the shipping address.
2. If you look at the right hand side of the website – there is a button (in red and blue) that says easy bulk ordering – click that and it will take you to a page that contains an online excel spreadsheet. You can fill out the form in that section and either email or fax it to us.
3. You can call us at 1-800-846-1078 and place your order over the phone.
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| Q: What is "Google Checkout"? |
A: If you do not have a Google Checkout account, just click the "checkout" button to start the order process. However, we have added Google Checkout for your
convenience! With Google Checkout, you can shop with confidence knowing that your credit card number isn't shared with us. And if you want to keep your email address confidential, Google can do that too. No more having to remember usernames and passwords for every online store. View your purchase history, track orders and deliveries, and easily contact online stores -- all from one web page. Make sure to visit Google Checkout if you would like more information.
Click image to learn more.
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| Q: Do you accept PayPal? |
| A: YES we accept PayPal and it lets you conveniently and safely pay for your order online. With PayPal, you can pay with your credit card, bank account, or PayPal balance without ever exposing your credit card.
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| Q: What credit cards do you accept? |
| A: We accept Visa, Mastercard, American Express and Discover along with PayPal and Google Checkout. You can also fax us your order
by filling out our Order Form and faxing it to 1-800-561-1821. |
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| Q: Can I send a personalized message with my gift baskets? |
| A: Yes you can! Remember to include your message in the space
provided on our order form so that your basket arrives with your personalized gift card. Please note
that all personalized messages can only be a maximum of 100 characters. |
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| Q: What are your hours of operation? |
| A: You can place an order online 24 hours a day, 7 days a week, 365 days a year. If you need to contact us directly,
our office hours are Monday through Friday from 8am to 8pm EST. You can also email us with any questions at info@mygiftbasketideas.com |
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| Q: What are the alcohol restrictions? |
A: We cannot ship alcohol to Canada. An adult signature is required for all deliveries containing alcohol. Some states restrict shipments containing alcohol. My Gift Basket Ideas evaluates destination restrictions and has identified the following 23 states that WILL ACCEPT out of state wine shipments: AK, AZ, CA, CT, DC, HI, ID, IL, MI, MN, MO, NH, NC, OH, OR, SC, VA, WA, WV & WY. If you would like to send a wine gift to someone that is not on this list of states, you can always select from our hand delivered section. Please see next section below for restrictions.
Same Day - Hand Delivery
Hand Delivery is available for the following Fruit & Wine baskets. My Gift Basket Ideas evaluates destination restrictions and has identified the following 4 states that are very difficult to have wine hand delivered: CT, KS, MD, NJ, PA. If you place your order before 1pm EST it can be delivered the same day, otherwise it will be delivered the following day. If you would like to order a hand delivered product, you will need to choose Hand Delivery during the checkout process.
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| Q: How long will the gourmet foods in my gift basket stay fresh? |
| A: The items packaged inside are best if consumed within 6-9 months. |
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| Q: Will I get an order confirmation? |
| A: If you have provided us with a valid e-mail address, you will receive an
automated e-mail confirmation the day you placed your order. Your tracking number will follow closer to the actual date of shipping, usually the evening the package is shipped. PLEASE NOTE: Some of our customers have told us that they never received their tracking number. We believe that they may be going to the junk/bulk mail folder. If you do not receive a tracking number from us within 2 days of your order, you can email us at support@mygiftbasketideas.com or call us toll free at 1-800-846-1078 and we will provide it to you. |
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| Q: Can my order be changed or cancelled once it has been placed? |
| A: If your order has not yet been shipped, we would be more than happy
to make any changes or cancel the order. CHANGES CANNOT BE MADE THE DAY OF SHIPPING. If you decide to cancel your order, your card will be credited within 5-7 business days. For inquiries regarding changes or cancellations, we suggest sending an email or contacting our customer service department by calling 1-800-846-1078. |
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| Q: Do you have gift certificates? |
| A: Gift certificates are the perfect solution when you just can't find the right gift or you're short of time. Gift Certificates make a perfect present for friends, family, and business associates. If you would like to order a gift certificate just click here.
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| Q: Can I customize my order? |
| A: We would love the opportunity to design and create a custom basket for you. We require a
non-refundable 50% deposit upon placing your custom basket order with remaining
amount to be charged when item is shipped. Send an email to sales@mygiftbasketideas.com to discuss what you are looking for. |
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| Q: Will my chocolate/candy gift basket melt? |
A: Due to the delicate and perishable nature of chocolate and candy, some of our gift baskets can only be shipped during the cooler months. For gift baskets that include smaller amounts of chocolate or candy, we will replace them with other items of equal or greater value or will adjust our pricing accordingly.
For baskets that contain mostly chocolate or candy, if your destination city is greater than 70 degrees, to avoid melting, make sure you choose 2 or Next day delivery. My Gift Basket Ideas cannot be responsible for chocolate or candy gift baskets melting if you do not choose faster delivery services. |
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| Q: How long will it take for my credit card to be credited if I cancel my order? |
| A: Once you have been qualified for a chargeback, we issue the credit the same day. Depending on your credit card processes, it may take 5-7 business days for it to appear on your statements. If you have any questions or concerns regarding a credit that has been issued, do not hesitate to contact our customer service department at 1.800.846.1078. |
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| Q: Can you tell me what items are currently out of stock? |
| A: When an item is no longer available for any reason, it is moved to our Out of Stock section. Once it becomes available again, it will be moved back to its original category. We decided to do this in order to make your shopping experince as smooth as possible. |
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| Q: Is the Canadian section in Canadian or US Dollars? |
| A: All prices on our website are in US Dollars. If you would like to know how much it will cost you in Canadian dollars, you can visit this online currency calculator to find out.
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| Q: Do you ship outside the US? |
| A: All our products are available for shipping anywhere in the US. Please visit our PO Box/APO/FPO and Canadian Delivery sections to see what gifts are available for those addresses. Please note that delivery to military bases will require a few additional days. Military deliveries are not guaranteed - there are no loss claims, late delivery refunds or damage claims available. Also, we cannot ship alcohol to Canadian or Military addresses.
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| Q: Can I track my order? |
| A: If you have provided us with a valid e-mail address, you will receive an
automated e-mail confirmation the day you placed your order. Your tracking number will follow closer to the actual date of shipping, usually the evening the package is shipped. PLEASE NOTE: Some of our customers have told us that they never received their tracking number. We believe that they may be going to the junk/bulk mail folder. If you do not receive a tracking number from us within 2 days of your order, you can email us at support@mygiftbasketideas.com, call us toll free at 1-800-846-1078 or use our tracking system to get your tracking number. |
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| Q: What if I give the incorrect mailing address? |
| A: An Address Correction fee of $25.00 will be charged to offset the costs of
correcting and rerouting a product shipment with an incorrect address to its intended destination. This fee will be charged whenever an incorrect street
address is entered for an order such as an apartment/suite number that is missing or incorrect, a postal code that is missing or incorrect or any other
discrepancy from the address of record shown the US postal records or in the records of the shipping carrier. Address Correction fees are generally assessed
within 10 to 30 days of the shipment date. |
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| Q: How long will it take for my gift basket to ship? |
| A: Any order placed before 1:00 pm EST on a Business Day (Monday through Friday, excluding holidays) we ship the same day 99.9% of the time. No delivery date is guaranteed unless Next Day or 2nd Day shipment method is chosen. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping. If you require a rush order, please call us, toll-free at 1-800-846-1078 to discuss special arrangements. |
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| Q: Do you provide Hospital & Hotel deliveries? |
| A: Deliveries to hospitals and hotels are NOT RECOMMENDED. Since their deliveries
normally go to a general receiving department and then get routed to the recipient’s room, we do not guarantee these deliveries. Sorry, no refunds will
be given should you decide to ship to these types of locations. Therefore if you place your order with a hospital or hotel delivery address, we will assume you
have taken all this into account and will ship your order per your request. Instead of a hospital delivery, we highly recommend that you ship to either a
nearby family member if possible or to the patient’s home address. |
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| Q: Do you offer faster delivery than Ground? |
| A: Yes. We also offer 2 and 3 Business Day as well as Next Day delivery. If you need expedited shipping please send an email with your shipping
address, the item(s) you are interested in and the time frame you need to receive them to info@mygiftbasketideas.com. We
will contact you and provide a shipping quote along with ordering options. |
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| Q: What if my gift basket is not in stock? |
A: If your order is out of stock we will let you know what the estimated waiting
time will be. You are welcome to check the availability of any item by emailing us at info@mygiftbasketideas.com.
Please include the item name and size in your email.
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| Q: What is your return policy? |
| A: If you need to return something, please send an email to returns@mygiftbasketideas.com or call us at 1-800-846-1078 within 2 days of receiving your order for authorization on a return. We will accept authorized returns within 2 days as long as the items are unused and in the original packaging. Once your returned item has been approved, you will be issued a credit (shipping will be deducted from the total amount) on your credit card. If you decide that you need to return an item that was shipped via our free standard shipping method, the shipping costs will be deducted from your credit. |
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| Q: What happens if my gift gets lost or damaged in transit? |
| A: We will place a claim with the courier. Once the claim has been completed and not before, a refund or reshipment will be offered. Claims typically take 3-5 days to process with the shipping couriers. (APO/FPO Shipments going via USPS do not offer claim service.) All damage claims must be filed in writing via fax or email within 3 business days of the gift being received. NO exceptions. We will not honor damage claims several weeks old under any circumstances. APO/FPO deliveries are not guaranteed - Unfortunately, USPS policy does not allow for oversea claims therefore there are no loss claims, late delivery refunds or damage claims available. You ship these orders at your own risk. If the gift is lost - you will need to file a claim at the Military USPS office: http://hqdainet.army.mil/mpsa/ |
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| Q: What days do you not offer "same day" delivery? |
A: You can order online 24/7 - 365 days a year. We would love to be able to ship your gift basket on the day you place your order but we are subject to UPS and potsal Holidays. The following is a list of days where same day shipping will not be available. Please feel free to contact us if you have any questions.
- Monday, January 18th, 2010 (Martin Luther Kind Day)
- Monday, February 15th, 2010 (President's Day)
- Monday, May 31st, 2010 (Memorial Day)
- Monday, September 6th, 2010 (Labor Day)
- Thursday, November 25th, 2010 (Thanksgiving)
- Friday, November 26th, 2010 (Day after Thanksgiving)
- Friday, December 25th, 2010 (Christmas Eve)
- Friday, December 31st, 2010 (New Years Eve)
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